Our Commitment to Customer Satisfaction

At Hextre | Coming soon, we understand how important it is to feel confident with your purchases. Whether it's adorable outfits, essential care items, or educational toys for your little one, our goal is to ensure your shopping experience is seamless and satisfying. If you encounter any issues with your order, please get in touch with our dedicated support team at [email protected]. We are here to help you find the right solution quickly and effortlessly.

Satisfaction Guarantee and Return Options

If your purchase does not meet your expectations or your little one’s needs, we encourage you to contact us within two weeks of receipt. Please include a clear photo of the product you've received along with a brief description of your concern to facilitate the process. We value your feedback to continually enhance our offerings and service quality.

Handling Damaged or Unsatisfactory Items

If you happen to receive a damaged or defective item, please reach out promptly. When contacting us, attach clear images showing the defect, such as missing parts, visible flaws, or malfunctioning features. This helps us process replacements or refunds swiftly, often without requiring the return of the faulty item. Our warranty covers manufacturing issues but does not include damage caused by accidents, improper handling, normal wear and tear, sun fading, or modifications after purchase.

Delivery Delays and Missing Orders

If your order is delayed beyond the expected delivery window, you can request a refund or a replacement. Please contact us within two months from the date of purchase to ensure that we can track your shipment effectively. Once a refund is issued, it typically takes 3 to 10 business days for the funds to appear in your account, depending on your bank. For missing deliveries, we prioritize your case and will work diligently to resolve the issue promptly.

Refund and Processing Timeline

All refunds are processed to the original payment method. Please allow the following periods for funds to reflect:

  • Credit Card: Up to 10 business days
  • PayPal: 3 to 5 business days

If your refund isn’t visible after this time, kindly consult your bank or card provider for further assistance.