What is the typical shipping timeframe for orders?

We process orders within 4 to 6 business days. Once dispatched, you'll receive an email with detailed tracking information to monitor your parcel's journey.

How can I access my order shipment details?

Visit our Shipment Tracking page and input your order number for updates. Alternatively, check your confirmation email for a direct tracking link.

Why isn’t my shipment status updating?

Tracking information may take up to 7 business days to sync. Transit delays, customs processing, or local delivery issues can also affect status updates. If no updates occur after 10 days, please contact us for assistance.

Can I modify my order details after placement?

Changes can typically be made within 2 hours of placing an order. Beyond that, updates might not be possible due to processing timelines. Please contact us promptly for any modifications.

What is the procedure to cancel an order?

Order cancellations are accepted within the first 2 hours via the order confirmation email. After this window, cancellations are subject to processing status and cannot be guaranteed.

Customer Support & Communication

For personalized assistance, reach out directly to our support team. We are available during weekdays from 8:00 AM to 5:00 PM (local time). Response times may vary from 1 to 2 business days, increasing slightly during peak periods. To expedite help, consider referring to our comprehensive FAQ section for quick answers to common questions.

Reach Out Through Our Contact Form

Additional Support Resources

• Shipping & Delivery Details: Ensure your address is correct before ordering. Contact us promptly for address updates within 2 hours of purchase.
• Order Cancellation & Refunds: Review our Return & Refund Policy for detailed information.